Refund Policy

The short version

Credits are refunded automatically when a photo generation fails on our side. Credits you have spent on successful photos are not refundable, because the generation has already been paid for.

Automatic refunds

If a generation fails — a model error, a storage error or a timeout — the credits for that photo are returned to your balance immediately. You will see them back in your credit history, and no support message is needed.

When we refund a purchase

We will refund a credit purchase in full if:

• The credits were never usable (for example, the site was down for the whole period after your purchase and we could not fix it), or
• You were charged twice for the same order, or
• A law in your jurisdiction gives you that right (for example a statutory cooling-off period).

What we cannot refund

• Credits spent on photos that were generated successfully.
• Dissatisfaction with how a photo turned out. AI results vary; a photo that looks different from the example is not a failed generation. If a result is clearly broken (for example a corrupted file), contact us and we will look at the specific generation.
• Credits bought on a different account.

How to ask

Email the address in the site footer with your account email and the order or payment reference from Settings → Payments. Duplicate-charge and broken-generation claims are usually answered within two business days. Approved refunds go back to the original payment method through Stripe, which typically takes 5–10 business days to appear on your statement.